Veterinary Referrals and Pet Insurance Claims

The Canine and Feline Behaviour Association (CFBA) is accepted by Pet Insurance Companies who cover behaviour problems on their policies and meets their criteria for excellence in the field.  Vicky Lawes is an accredited Member of the CFBA and as such, your pet insurance policy may assist with costs.  Each insurance company will have it’s own criteria of what it deems is a behaviour problem, which the client can discuss with their insurance company prior to booking an appointment.

Canine or Feline behaviour problems are defined by each individual company. Dog training is NOT a part of pet insurance cover.

Vet Referral – Process for Dog Owners

Being referred by your vet:

If you think you might need our help with a behavioural issue it is advised that prior to booking an appointment with us, your dog is medically assessed by your veterinarian; some behavioural prolems have a medical cause, albeit rarely.

 Vets can instruct a client to contact one of our Behaviour Practitioners after providing them with a referral letter/communication or completed and stamped CFBA referral form.

Alternatively, the Vet can contact one of our behaviourists to pass the client and case details directly.
A client can request any veterinarian to recommend a particular behaviourist.



Using Your Pet Insurance

Most pet insurance companies recognise the CFBA for clients who are referred by their veterinary surgeon.

It is suggested that the client contacts their insurance provider in advance of booking a consultation to check the details of cover and/or any exceptions within their specific policy type.  If the client contacts us directly and wishes to use their pet insurance we would ask that they contact their veterinary practice to obtain a referral, either written or verbal depending on the insurance company requirements.

We subseqently send an overview report to the referring vet for their perusal if applicable.  If the behaviour presented is such that we feel a medical examination of the dog in question is relevant, we advise the client accordignly.

Consultation fees are payable to LawesPaws.  In some cases we will agree to be paid directly from the pet insurance company, but this must be arranged prior to the consultation